Customer Satisfaction

At Gelderman Landscaping , we judge our own success by the complete satisfaction of you, our client.  We strive to earn your trust and loyalty by showing up when we say we will, by listening to your preferences and by treating your property exactly the way we’d treat our own. Our client testimonials speak volumes about the way we run our business.

If you’re a client, you can expect a proactive relationship in which we consistently perform work of the highest quality with unmatched responsiveness. Communication is key in any relationship, that's why our senior staff communicate daily with our clients to ensure that expectations are met.

Safety

The safety and well being of our employees, customers and the general public is of paramount importance to us. In addition to complying with all regulatory agencies and policies, we have an organization-wide commitment to safety and consistent approach to training and monitoring our safety practices. We start with new hire safety orientation on day one for every employee and it continues every day we’re on the job.

55 years have taught us how to put our clients first

After 55 years in business, Gelderman Landscaping has applied what our people have learned over the years to create processes and disciplines that result in customer satisfaction and value.

Here’s how we’re superior…

• We use custom software to maximize efficiency, including job costing, record keeping and purchasing.
• Our crews take extra care to ensure that the job site is left clean and organized at the end of each work day. Hard surfaces are swept, unfinished areas are fenced off and the site is tidied and secured.
• We take project management seriously by holding regular planning meetings for each project with all staff leaders.
• Supervisors are available on-site to communicate daily with our clients.
• Property care includes power edging of curbs and walkways for a ‘cleaner look’.
• Our crew leaders are trained in horticulture and landscape procedures.
• Crews are closely supervised daily by senior staff.
• Our staff is assigned specific properties on specific routes to ensure consistency and to help to maintain the highest quality possible.
• Our work is carried out by long term employees as our staff turnover is very low.
• Equipment purchased is standard from crew to crew to ensure that employees are familiar with the tools required for every job.
• All staff are trained thoroughly at our office on new equipment before it is introduced to the work environment.
• Truck and trailer configurations have been standardized so that all tools and materials are stored in the same location.
• Training of staff is ongoing via video training and physical testing by supervisors.

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